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聊天机器人:对话式体验产品设计

Chinese
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Current format, eBook, 2019, Available.
Current format, eBook, 2019, Available. Offered in 0 more formats
从Facebook Messenger到Kik,从Slack机器人到Google Assistant、Amazon Alexa和邮件机器人,新型的对话式应用正在改变我们与软件的交互方式。本书介绍了如何设计和构建拥有良好对话式体验的机器人,来提供新型的消费者服务或者提高企业效率,让人们的工作更高效。 本书适合设计师、产品经理和创业者阅读。作者既总结了取得成功的机器人产品的经验,也剖析了那些失败的教训。书中还介绍了实用的机器人设计模式。你将学会如何使用有效的引导流程、设计不同的工作流、为机器人设定合适的性格,以及呈现信息时如何在富控件与文本之间保持精妙的平衡。 探索不同的机器人用例和设计方法…

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